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Shipping Policy

Welcome to QQMiner.com! We are dedicated to providing a seamless shopping experience, and our shipping policy outlines everything you need to know about order processing and shipping options. Please read the following details carefully to ensure you are fully informed about our procedures.

Order Processing

1. Processing Time:

   • All orders placed on QQMiner.com will be processed within 1 to 3 business days.
   • This timeframe begins once you receive an order confirmation email indicating that your order has been successfully placed.

2. Business Hours:

   • Our standard operating hours are from 8 AM to 5 PM (WIB), Monday to Saturday.
   • Closed Days: Our offices are closed on Sundays and national holidays. Orders placed on these days will be processed starting the next business day.

3. Order Confirmation:

   • After placing your order, you will receive an email confirming your purchase. This email will contain important information, including your order number, item details, and estimated processing time.

4. Order Changes:

   • If you need to make any changes to your order (e.g., address updates, item modifications), please contact us within 24 hours of placing your order. After this period, we may not be able to accommodate changes.

Shipping Options

Domestic Shipping (Indonesia)

• Delivery Time:

  • Domestic shipping usually takes 3 to 5 business days after your order has been processed.
  • Please allow additional time for deliveries to remote areas.

• Shipping Costs:

  • We are pleased to offer free shipping on all domestic orders within Indonesia, regardless of the order amount.

• Delivery Locations:

  • We ship to all regions and cities across Indonesia. If you have specific delivery requirements or questions about your location, please reach out to our customer service.

International Shipping

• Delivery Time:

  • International shipping typically takes between 11 to 24 business days after your order has been processed.
  • Delivery times may vary depending on the destination country and local customs processes.

• Shipping Costs:

  • We provide free international shipping on all orders, ensuring that you receive your products without any added shipping fees.

• Customs and Duties:

  • Please be aware that any customs fees, import taxes, or duties imposed by your country are the responsibility of the customer. We advise you to check local customs regulations for further information.

Additional Information

• Order Tracking:

  • Once your order has shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track your package in real time via the courier's website.

• Delivery Issues:

  • If you experience any issues with your delivery, such as delays or missing packages, please contact our customer support team as soon as possible. Our team is ready to assist you with any concerns.

• Returns and Exchanges:

  • If you need to return or exchange an item, please consult our Return Policy for detailed instructions on how to initiate the process.

• Customer Support:

  • For any inquiries or assistance related to shipping or your order, please contact us:
    • Email: support@qqminer.com
    • Phone: (+62) 812-6407-3231

Thank you for choosing QQMiner.com! We appreciate your business and are committed to providing you with exceptional service. If you have any further questions about our shipping policy, please do not hesitate to reach out to us.