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Return Policy

At QQMiner.com, we are committed to providing a hassle-free return experience to ensure your satisfaction with every purchase. Below is a comprehensive overview of our return policy, detailing the conditions, processes, and expectations for returning items.

1. Return Period

• Return Window: Customers have 29 days from the date of delivery to initiate a return for any item purchased from QQMiner.com.
  • Delivery Date: The return period starts the day you receive your package. For example, if your item arrives on January 1st, you must initiate the return by January 30th.

2. Eligibility for Returns

To qualify for a return, the following criteria must be met:

1. Condition of the Item:

   • The item must be unused and in original packaging.
   • It should remain in the same condition as when it was received, with no signs of wear, damage, or alterations.

2. Included Accessories:

   • All original accessories, manuals, and documentation that came with the product must be returned.
   • Items returned without their original packaging or missing components may not be eligible for a refund.

3. Non-Returnable Items:

   • Certain products are non-returnable, including but not limited to:
     • Opened software or digital products.
     • Items marked as "final sale" or "non-returnable" at the time of purchase.

3. How to Initiate a Return

1. Contact Customer Support:

   • To begin the return process, please reach out to our customer support team via:
     • Email: support@qqminer.com
     • Phone: (+62) 812-6407-3231
   • When contacting us, please provide the following information:
     • Your order number.
     • Description of the item(s) you wish to return.
     • Reason for the return.

2. Return Authorization (RA):

   • Once your return request is approved, you will receive a Return Authorization (RA) number along with specific instructions for returning your item.
   • This RA number must be clearly indicated on the return package to ensure proper processing.

3. Prepare Your Return:

   • Carefully package the item in its original packaging.
   • Include all original components, accessories, and the RA number.
   • Retain a copy of your original invoice or order confirmation for your records.

4. Shipping the Item:

   • You will be responsible for the return shipping costs.
   • We recommend using a trackable shipping method or purchasing shipping insurance for high-value items to prevent loss or damage during transit.
   • Send the return package to the address provided in your RA instructions.

4. Refund Process

1. Inspection of Returned Items:

   • Upon receiving your return, our team will inspect the item to verify that it meets the return eligibility criteria.

2. Refund Timeline:

   • If the return is approved, the refund will be processed within 5 business days.
   • You will receive a confirmation email once your refund has been issued.

3. Refund Method:

   • The refund will be credited back to your original payment method. Please note that processing times may vary depending on your bank or credit card provider.

5. Restocking Fee

• Restocking Fee: A 45% restocking fee will be deducted from your refund amount for all returned items.
  • Example Calculation:
    • If your original purchase price was $100, the restocking fee would be $45.
    • Therefore, your refund would total $55 after the deduction.

6. Additional Information

• Exchanges:

  • We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item after the return has been processed.

• Customer Support:

  • For further inquiries or assistance regarding our return policy, please contact us:
    • Email: support@qqminer.com
    • Phone: (+62) 812-6407-3231

Thank you for shopping with QQMiner.com! Your satisfaction is our priority, and we strive to provide excellent service. If you have any questions or need help with the return process, do not hesitate to reach out to us.